New Testers Help Granite Telecommunications Prove Performance Three Days Quicker


Author : Molokini

Communications services provider, Granite Telecommunications has sped up testing time and reduced unnecessary costs by using the SignalTEK™ NT network transmission tester from IDEAL Networks. Since equipping each of its 17 technicians with the tester, the company has been able to deliver proof of performance reports accurately and instantly, reducing the previous delivery time by three days.

Granite Telecommunications, a leading communications services provider to multi-location businesses and government entities based in the US and Canada, requires PDF test reports to demonstrate proof of performance to clients, including all moves, additions, and changes to work undertaken. With teams working all over the US and Canada, it is vitally important that installers have access to the correct technology and equipment to enable transfer of the test data from the job site.

“Faults can occur from post installation damage or changes. Referring to test reports at the time of installation is essential to prove work was completed correctly and helps to steer troubleshooting in the right direction,” says Dan Puffer, Project Management Supervisor for Granite.

In the past this information could be delayed while waiting for test reports to be sent to the central office by the field technicians.  “Previously, technicians would have to conduct the tests, then download the results to a laptop or PC at a later time before emailing them to the office for collation into the customer report.,” says Dan, explaining that test reports would take three days to arrive on average, delaying work tickets from being closed and preventing jobs from being invoiced.

To complicate matters further, the installers and technicians were using various equipment from a total of eight different types of tester manufacturers.  Therefore, to create the customer reports, the software for each type of tester had to be installed on a PC so that every set of results could be read and formatted, and a final report could then be compiled.

Dan explains “We originally thought we would need to buy expensive certifiers for the work we were undertaking.  However, we realised that the SignalTEK NT was more affordable and more than sufficient for creating reports to demonstrate good Ethernet connectivity which was what we needed to show customers.”

Equipped across the fleet with SignalTEK NT alongside the IDEAL AnyWARE app, Granite technicians can now send test data back to the office on the same day as the job is completed, allowing network traffic performance reports to be provided to clients right away - a time saving of three days per job.Due to this quick turnaround and no need for re-testing, work tickets are now closed out more quickly, saving both time and money.

“The IDEAL AnyWARE app has completely transformed the way we work at no additional cost.  It almost feels like we receive the test data in real time – which in turn means we get our deliverables back to the client much more quickly,” says Dan.

“Customers can not only see the evidence that work has been finished to the standards agreed, but can also be reassured that the job has been completed in a suitable timeframe.  The improved reporting process has removed the inconvenience and delay of re-testing, both of which could cause client dissatisfaction in the past,” concludes Dan.

For more information on SignalTEK NT or the full range of cabling and network testers from IDEAL Networks, visit www.idealnetworks.net

Latest Client News

Hyster to Electrify Big Trucks

//23/05/2017

The scale of electric powered vehicles is about to take a giant leap as Hyster Company announces that testing is underway on high capacity lift trucks with electric motors.  

Driver training must address...

//23/05/2017

An increase in home deliveries, including those at night, presents new challenges for LGV drivers.  

Thorough Examination “not...

05/09/2017

Safety company Pyroban is reminding explosion protected forklift users of the need to conduct Ex- annual safety audits (Ex-ASAs) alongside a Thorough Examination to ensure legal compliance and reduce risk in potentially explosive atmospheres.

Talent in Logistics to host...

05/05/2017

The Talent in Logistics Conference has been confirmed as the host for the ‘Lift Truck Instructor of the Year 2017’ live competition.  

Are you ready for new...

//26/04/2017

From November 2017, tyres and wheels on explosion protected forklifts, pallet trucks, reach trucks and other materials handling equipment will need to meet new requirements due to changes to the EN1755:2015 standard.  

Demand grows for ATEX...

04/05/2017

Safety company Pyroban has reported a significant growth in the UK in 2016 for annual safety audits (Ex-ASAs) carried out on explosion protected lift trucks. 

Latest Molokini News

Designing Websites for...

01/01/1970

Harnessing the power of a website for any organisation is crucial, even for businesses that may consider themselves as primarily offline. Manufacturers, construction firms, engineers, transporters or other industrial businesses often measure success by their ability to build offline relationships – but the web plays a huge part in developing those face-to-face relations.

How to Get More Email Signups...

01/01/1970

Never underestimate the value of email subscribers.  These valuable soft leads often end up as your most loyal clients or customers… with the right amount of gentle persuasion.  

Molokini Behind New Website...

//26/01/2017

The web design team at Molokini Marketing was thrilled to have been chosen to re-design the new website for the nation’s leading materials handling accrediting body and training provider, RTITB.

IDEAL National Championship...

01/03/2017

The goal of the competition was to showcase the abilities of electrical professionals, students and apprentices across the United States.

Visuals and Video in PR

//24/10/2016

They said that video killed the radio star, but is the new, visual online media age pushing out PR as well? 

3 Quick Fixes to Boost Your...

01/01/1970

In an increasingly competitive marketplace, the old adage that “all PR is good PR” no longer rings true.