A Week in the Life of a Network IT Consultant


Author : Molokini

How does a network IT consultant overcome the various network troubleshooting challenges of an average working week? Tim Widdershoven, Global Marketing Manager from IDEAL Networks explains.

 

Q: During an average week an IT consultant can visit a number of different sites – how can test equipment help to overcome the challenges of having such a varied workload?

[Tim Widdershoven]: It’s important that a network troubleshooting tester offers a variety of useful functions.  This allows IT consultants to conduct a range of different tests to solve issues more efficiently, and save time and money.  During an average technician’s week, they might have a requirement to conduct wiremap tests, wireless network searches, malware scans and various other network tests.  It’s possible to conduct all of these tests, plus many others, using the same LanXPLORER Pro tester.

Q: You mention saving time – how is IDEAL Networks helping technicians to do this?

[TW]: The quality and functionality of our testers reduces guesswork and allows more complex tests to be carried out. We recently spent the week with an IT consultant and encountered a good example of how this saves time.  On one job at a manufacturing company a slow internet connection had been reported.  Using the data traffic analysis provided by the LanXPLORER Pro the technician was able to determine the top users of IP bandwidth.  He could then focus on only working on these PCs which had higher than normal usage.  This removed the need to scan every individual PC and saved the IT consultant around 3 hours.  In fact, across the week we found that the IT consultant saved almost a day and a half by using LanXPLORER Pro.

Q: Why is time saving so important for IT technicians and installers?

[TW]: For all businesses, time is money.  Completing jobs more quickly helps companies to improve cashflow and ensures more jobs can be done, and more income can be made. The aforementioned IT consultant saved more than a day in just a week, which equated to a £600 cost saving for that business – imagine what the savings could be over the course of a year.

Also, the effect of network downtime can cost organisations thousands of pounds per minute, so technicians are under pressure to fix any issues as quickly as possible in order to keep their customers happy.  Delays in diagnosing problems can prevent work from being completed on time, postpone other scheduled jobs and even incur fines from clients for any downtime over and above an agreed limit, so it can be important for IT consultants to find new, time-saving processes.

Alongside other diagnosis and connectivity features, technicians using LanXPLORER Pro can now transfer test data via mobile devices directly from the work site using the IDEAL AnyWARE app. The app allows users to quickly and simply share PDF or CSV test reports with colleagues or clients, even those based in other locations, improving collaboration and troubleshooting capabilities as well as boosting productivity and minimising downtime. 

Q: In which other ways does the right tester make things easier for IT consultants?

[TW]: When you’re travelling around to different worksites it’s essential to have equipment that is compact and easy to transport.  When we recently spent the week with an IT consultant, their week included visits to the home office of a company director, a large magazine publisher, a manufacturing company and even a poultry farm. 

As work sites can be so varied, IDEAL Networks develops testing equipment with maximum functionality while still being suitable for use in small or restrictive areas.  For example, the job at the poultry farm required checking cables in the ceiling of a portable office building.  It was far more convenient for the technician to carry out the tests with a comfortable, handheld LanXPLORER Pro tester than it would have been with a cumbersome laptop.

IDEAL Networks data cable and network testers play a vital role in the daily workload of IT technicians around the world. For more information on the LanXPLORER Pro network troubleshooter from IDEAL Networks, visit www.idealnetworks.net.

Latest Client News

New Side Battery Exchange for...

01/01/1970

Side battery exchange is now an option on selected Hyster® 1.5T – 3.5T electric counterbalance trucks.  

30 Years of Hyster Container...

07/07/2017

As BCTN celebrates 30 years of operation in June 2017, Hyster Europe will receive a new order for an Empty Container Handler. 

New Hyster® 11T Empty...

//19/07/2017

The new empty container handler from Hyster Europe provides double handling capabilities for any empty container type, even for 2 reefers with the refrigeration units on the same side.

Industry Issues Tackled at...

07/05/2017

Hundreds of visitors arrived in Telford on 22nd June for Talent in Logistics, the only event dedicated to training, learning and development in the transport, warehousing and logistics industries.  

RTITB promotes pre-use...

//03/07/2017

To raise awareness of the importance of pre-use inspections in lift truck operations, RTITB, the leading workplace transport training accrediting body, will be speaking at the FLTA National Fork Lift Safety Conference in September 2017.

Hyster® Talks Zero...

01/01/1970

Hyster Europe discusses project to electrify container handlers and 11T high capacity empty container handlers at TOC in Amsterdam on 27-29 June. Jan-Willem van den Brand from Hyster explains this project, and more, at this years’ TOC Show.

Latest Molokini News

The Crucial Role Social Media...

//18/07/2017

By nature, luxury brands create a distance between the brand and their customers, generating the elusive aura and scarcity that rationalises the price tag.  So, though it’s all too easy to assume that the luxury brand persona doesn’t exactly mesh with social media, the two are not mutually exclusive.

Here are just a few ways that luxury brands can benefit from an active social media presence...

Molokini promotes Talent in...

01/01/1970

Molokini Marketing is the lead marketing agency promoting the 2017 Talent in Logistics Conference and Awards. 

Cox Powertrain Launches New...

01/01/1970

This new site will be the primary source of information, events and resources related to the CXO300; the most powerful, professional commercial diesel engine ever developed.

Front End Web Developer...

//07/06/2017

Due to recent growth, we are currently seeking a skilled front-end developer to join our team on a 6-month contract basis, with the possibility of a full-time role at the end of the contract. We are looking for a talented and dynamic front-end developer to help us build and maintain optimised websites for our clients. Someone who really cares about the client journey and final product.

Designing Websites for...

01/01/1970

Harnessing the power of a website for any organisation is crucial, even for businesses that may consider themselves as primarily offline. Manufacturers, construction firms, engineers, transporters or other industrial businesses often measure success by their ability to build offline relationships – but the web plays a huge part in developing those face-to-face relations.

How to Get More Email Signups...

01/01/1970

Never underestimate the value of email subscribers.  These valuable soft leads often end up as your most loyal clients or customers… with the right amount of gentle persuasion.